Quality + Care® Accreditation Programme

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Available to Hair & Barber New Zealand members only

About Quality + Care Accreditation Levels Client Guide FAQ Apply Now

Your Professional Guarantee

Welcome to Quality + Care®, the hair industry’s accreditation programme, brought to you by Hair & Barber New Zealand.

Quality + Care® identifies salons and barbershops that are following hair industry best practice:

Running a legitimate business
Have qualified staff (40% of hairdressers and barbers are NOT qualified)
Stocks professional only use products
Ongoing professional development for all staff

Quality + Care®, has a driving purpose to raise the platform for standards within the hair profession. Businesses that achieve Quality + Care® accreditation have displayed a commitment to best practice, a commitment to the ongoing development of themselves, their business, and their team, and have qualified staff. All this while caring for our planet.

Quality + Care® Accreditation Levels

To become Gold Quality + Care® accredited, salons and barbershops must have met all the criteria for Silver accreditation (below), plus:

Qualified team or on the path: Every person behind a chair is either fully qualified or currently enrolled in a recognised pathway to qualification.
Respecting the professional: Pays a Living Wage to all qualified staff, before bonuses or commissions.

Application Form – coming soon
(remember to login first)

The criteria for Silver accreditation, is part of the criteria for Hair & Barber New Zealand membership and you will automatically receive Silver accreditation when your membership is approved.

Qualified: At least one fully qualified team member.
Always upskilling: The business invests in the future of their team by providing staff with the tools, time, and training to remain at the forefront of their craft.
Supporting the industry: Whether it’s through H&BNZ, assessing, judging the business helps the whole industry grow.
Sustainability at heart: The business supports sustainable practices. Maximising resource efficiency, reducing waste, recycling and caring for the planet.
Premium Quality: Uses professional-only products.
Transparent and fair business practices includes:
- Every consultation documented and a robust aftercare system is in place.
- A solid Code of Ethics ensures to ensure best experience for every client.
- Active health, safety, and hygiene practices reviewed annually
- Full insurance in place to protect your team and community.

Application Form- coming soon
(remember to login first)

Client Guide to Quality + Care®

Have you seen a hair salon or barbershop promoting their Quality + Care® accreditation?

Here is what it means:

Hair & Barber New Zealand’s accreditation programme, Quality + Care®, was launched in January 2023 as a way of recognising professional standards within the hair profession. Salons and barbershops that achieve accreditation deliver quality service and care for their clients, their communities, and the environment.

Quality + Care® identifies salons and barbershops as following best practice. This makes it easy for the public to select a salon or barbershop that is running a legitimate business, has qualified staff, stocks professional use only products and partakes in continued professional development.

A business that displays Quality + Care® accreditation means you can book with confidence and peace of mind that the experience you are choosing is one of the most trusted and sustainable experiences in New Zealand.

Quality + Care® accreditation creates a clearer picture for clients, for government, for other businesses, for employees and prospective employees about what it means to be a responsible and transparent employer in the hair profession.

Can anyone receive Quality + Care® accreditation?

Salons / barbershops must be Hair & Barber New Zealand members to be eligible for Quality + Care® accreditation.

A business that has Quality + Care® accreditation will have undergone an application process and been assessed to meet professional standards in the following areas:

Best Practice/Employment/Qualified Staff
Sustainability
Professional Development

Once a business is accredited, if at any time it’s been identified that a salons or barbershops accreditation needs to be reviewed, H&BNZ will work with the business and help implement any changes, if needed.

How does it benefit you?

Whether you are a client of the salon or barbershop that is Quality + Care® accredited, doing business with them, or applying for a job with them, you have some assurances that they take their obligations as an employer, safety of their clients and professionalism of the hair industry, very seriously.

How can I find out more?

Have a chat with the salon or barbershop owner and ask them about their Quality + Care® accreditation journey.

While we can’t discuss specific details about any accredited salon or barbershop, Hair & Barber New Zealand is happy to share further information about the accreditation programme. Email us at: office@hairandbarbernz.org.nz

FAQ’s

Can an independent operator achieve Silver and Gold Accreditation?

Yes, all levels of accreditation are available to all qualified business owners.

How much does Quality + Care® Accreditation cost?

Quality + Care® accreditation is available to Hair & Barber New Zealand members only, and it is free to be part of the accreditation programme.

Can I apply for Quality + Care® if no one in my business has a New Zealand Hairdressing or Barbering Qualification?

No, Quality + Care® is for business owners who have a New Zealand hairdressing or barbering qualification or who have stylists/barbers with a New Zealand hairdressing or barbering qualification.

Don’t hold a New Zealand qualification? Turn your years of experience into a formal qualification. Email us to find out more: office@hairandbarbernz.org.nz

How does a salon or barbershop become accredited through the Hair & Barber New Zealand accreditation programme, Quality + Care®?

If you are a salon or barbershop owner and are interested to finding out more, have a look at the information on this page about the accreditation programme, and then email us to express your interest.

Click here if you are a member of the public and want to find out what it means if a salon or barbershop is Quality + Care® Accredited?

If I sell my salon/barbershop, can the new owner take over my Q+C® accreditation?

No, if you sell your salon/barbershop, the new owner must apply for their own membership/accreditation.

Still have questions?
Get in touch with us, office@hairandbarbernz.org.nz or 027 479 4300.

Apply Now

H&BNZ Members – Log into the website and complete the appropriate level application form.

Best Practice/Employment/Qualified Staff

Employers have many responsibilities to their workers. Many of these responsibilities are employment legislation and are required by law. This section analyses some business employment practices. To achieve accreditation criteria the business must demonstrate how they exceed benchmark standards.

This section of the application form will ask a series of questions about employment practices in the salon/barbershop, including whether the business is paying qualified professionals more than the minimum wage.

Professional Development

The expectation from the client is that their stylist or barber is current with new techniques, technology and has kept their skill set relevant.

Providing the details of ongoing professional development undertaken by the owner / manager, as well as employees in the salon/barbershop business, is part of the accreditation online application process.

Sustainability

Salons/barbershops must be able to demonstrate their commitment to building a greener future for their salon/barbershop by having implemented environmentally sustainable practices.

Privacy statement

As part of the Quality + Care® accreditation application process we need to collect information about your business. We take the protection of your privacy and your private data provided to us very seriously.

Access to your data is only permitted for a limited number of authorised persons as part of the assessment and application process. We have strict policy and technical access controls that prohibit unauthorized access and information will not be shared with any third party.

Despite regular checks, however, complete protection against all risks is not possible.